The RISCWorld Technical Support Dictionary
A essential RISCWorld reference supplement
Have you ever wondered what those strange phrases used by technical support people actually mean? Are you new to technical support and need help translating between "customer" and English? Either way you have come to the right place as Foundation RISCWorld can exclusively reveal the true meanings of all those common phrases. Why don't you see how often these phrases turn up in real life. Once you have revealed their true meaning, using our handy reference, your life will become fuller and more satisfying as you will know what people really mean...
Translating Tech Support to English
In this section you will find a series of standard "Technical Support" phrases along with their English translations. So next time you need to call a company for technical support you will be able understand what the underpaid and under qualified "expert" at the end of the phone really means:
"Have you tried shutting down and re-starting it?"
"We will add that to the suggestions list."
"We haven't any reports of that before."
"We have thousands of users who have not had this problem."
"I can't find the details on the database."
"We are investigating that problem at the moment."
"I am sorry I have another call coming through."
"I'll have to put you through to someone else."
"Someone will call you back shortly."
Translating Customer to English
This section is intended for those offering technical support and provides a list of common customer phrases, along with their English translation and true meaning:
"Can you wait while I re-install it?"
"I've set it up how I like it."
"It was fine yesterday."
"It's been wrong for ages."
"I haven't changed anything."
"I've upgraded my computer."
"I only bought it a few months ago."
"Can you repeat that."
"Oh, well it wasn't important..."
"Did you want me to write that down?"
If you have any further suggested entries for this guide then please do forward them to the Editor. We will compile the entries into a future comprehensive expanded reference work.